Does the notification match up with your account for what was owing?
What email address is it coming from?
How have you spoken to Optus to try and get it resolved? i.e. Phone, Chat, in-store, Social Media, etc.
_____________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button