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All my Accounts missing from 2 separate Logins.

NetworkDoctor

When you migrated my accounts to your new system, you dropped all my pre-paid Data accounts on one login and our mobile post-paid accounts from another.

I have made 2 attempts to get this rectified without success.

I need to make direct debit changes to the post paid mobile account but cannot even see it to make the changes! I require assistance with this urgently.

Thanks.

Re: All my Accounts missing from 2 separate Logins.

Ray_YC

Via what method did you attempt to have this rectified?

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.


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Re: All my Accounts missing from 2 separate Logins.

NetworkDoctor

Once in store and twice so far by phone. On each occasion I was assured the missing accounts would appear after a period of time and on both occasions they did not. 

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