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2019-04-05 07:03 PM
Why am i being charged Account Charges
Previous bills had none of this on them
No late fees always paid in full prior to due date
it was advertised at $60 month
As far as I can see there was no discussion on extra charges
Solved! Solved: Go to Solution.
2019-04-05 07:07 PM
You would need to be a bit more specific.
The invoice would break it down into components.
E. G. Credit card surcharge
2019-04-05 07:28 PM
Not sure how to break it down more
My bill came in $60.26
The service is $60.00
Account Charges $00.26
it’s not much but no other past bill has this on it
i would think someone should have informed me of increase
its contracted for 60 a month so not sure why i have any change from past month
2019-04-05 08:57 PM
If you're not paying by direct debit then you will get around a $2 charge.
2019-04-05 09:11 PM
On ALL invoices this is stated:
From 01 Jan 2018, for all other payments made via credit, debit or charge cards, the payment processing fee will increase to 0.427% (incl. GST).
So that will be from your previous bill.
$60 a month, paid for by credit, debit or charge cards attracts a 0.427% processing fee so that puts it around 25.62 cents which is what you were charged.
2019-04-05 03:25 AM
So previously no charge
This month I get charged
So I pay for the service and then pay to pay for the service. I would have thought that the price for the service would cover this unless it's just a way to squeeze a little more out of usthere are no previous 26 cent charges the last 4 months
When I signed up it was clear $60 a month
2019-04-05 08:32 AM
The payment method you use is optional and the cost to Optus of your choice is real (Optus has to pay the payment platform their commission). Sure Optus could sell everyone $60.26 plans, but that would mean I'm paying 26c a month to fund your payment decision. There is a free payment option if you want to make use of it.
FWIW companies are not required (or expected) to prominently disclose optional fees in their advertised pricing.