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New Contributor Sade
New Contributor

Account Charges

Why am i being charged Account Charges 

Previous bills had none of this on them 

No late fees always paid in full prior to due date

it was advertised at $60  month

As far as I can see there was no discussion on extra charges

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6 Replies
Trusted Contributor
Trusted Contributor

Re: Account Charges

You would need to be a bit more specific. 

The invoice would break it down into components. 

 

E. G. Credit card surcharge


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New Contributor Sade
New Contributor

Re: Account Charges

Not sure how to break it down more 

 

 

 

My bill came in $60.26

 

 

 

The service is $60.00

 

 

 

Account Charges $00.26

 

 

 

it’s not much but no other past bill has this on it 

 

 

 

i would think someone should have informed me of increase

 

 

 

its contracted for 60 a month so not sure why i have any change from past month

 

 

 

 

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Esteemed Contributor
Esteemed Contributor

Re: Account Charges

If you're not paying by direct debit then you will get around a $2 charge.

 

Peter Gillespie

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Trusted Contributor
Trusted Contributor

Re: Account Charges

On ALL invoices this is stated:

 

From 01 Jan 2018, for all other payments made via credit, debit or charge cards, the payment processing fee will increase to 0.427% (incl. GST).

 

So that will be from your previous bill.

 

$60 a month, paid for by credit, debit or charge cards attracts a 0.427% processing fee so that puts it around 25.62 cents which is what you were charged.


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New Contributor Sade
New Contributor

Re: Account Charges

So previously no charge 

This month I get charged

So I pay for the service and then pay to pay for the service. I would have thought that the price for the service would cover this unless it's just a way to squeeze a little more out of usthere are no previous 26 cent charges the last 4 months

When I signed up it was clear $60 a month 

 

Esteemed Contributor
Esteemed Contributor

Re: Account Charges

The payment method you use is optional and the cost to Optus of your choice is real (Optus has to pay the payment platform their commission). Sure Optus could sell everyone $60.26 plans, but that would mean I'm paying 26c a month to fund your payment decision. There is a free payment option if you want to make use of it. 

 

FWIW companies are not required (or expected) to prominently disclose optional fees in their advertised pricing. 

 

Peter Gillespie

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