Hi, I just wanna ask, I did order Iphone X plan on 15/11/2017, however I havent received any email order confirmation yet. so I'm wondering Is it been approve or not? 


Re: orders

[ Edited ]

Yes, You have to call or chat. Confirmation email is so important. Unfortunately, you are not in queue until you don't get it.

I ordered iPhone X 256SG on 27th oct

Received confirmation on 8th Nov

Received my handset on 28th Nov

Re: orders


Hey @Thunguyen, sorry to hear you haven't been updated. Where did you place your order (phone, website, store)?


Feel free to send me your full name and DOB in a private message with so I can check up on it for you. If you have any reference numbers, please send this through too.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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