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Occasional Contributor
Occasional Contributor

optus sport app everything is locked

I have revently moved to an iphone 10

The sport app is now locked

I am a premium subscriber as confirmed by optus

They cant help me sort this

can anyone help?

thank you

Neil Kagan

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Respected Contributor
Respected Contributor

Re: optus sport app everything is locked

what do you mean it's locked?

 

Is it not letting you log in with your email and password? Have you tried resetting them?

 

Also, log on via a PC, click on your name in the top right and select settings and follow the prompts to manage devices. If you have 4 or more shown that that's the problem, delete 1 or all of them then try again on your new iPhone

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Moderator
Moderator

Re: optus sport app everything is locked

Hey @NKagan,

 

That's not good to hear 😞 

 

Have you since been able to login with your iPhone X?

 

if you're still experiencing issues our EPL Specialist team will be able to check this out further for you.

 

 

 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: optus sport app everything is locked

I have no problem logging in

matches have icons of padlock on them

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RetiredModerator
RetiredModerator

Re: optus sport app everything is locked

Hey @NKagan, I can contact the TV & Content team for you, have you already raised this with them via this form?

 

If so, please send me a private message with the fault reference number, your account number, full name and DOB. I'll follow up asap.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: optus sport app everything is locked

Thank You Optus.

You finally sorted out my problem.

Thank You.

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Occasional Contributor
Occasional Contributor

Re: optus sport app everything is locked

Are you serious.

This morning again I have padlock icons on the soccer matches so am unable to watch again.

 

Optus what are you doing.

You sorte dout the problem yesterday and now you have created it again.

 

Now I need to start this painfull process again.

 

You are driving me crazy!!!!! and wasting my time.

 

This is unacceptable and absolutely pathetic your service.

 

Please help again and get it sorted.

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