Hi Mark, that definitely is a long time to be waiting. Did you order online, over the phone, web chat or in store?
Do you have any reference numbers for the order?
Have you been provided with a finalised order number? If so you will be in the queue for a handset, they get sent out in first come first served basis.
If you are yet to get a finalised order number and have been waiting longer than 5 days, I would advise following up with Online Sale Support on 1300929949.