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New Contributor
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messages from Optus Alert on my mobile

I have received a message from OPTUSMSG this morning on my iPhone stating:

"Hi, your estimated spend outside your plan's included value is $600. This may include charges for roaming. international calls, premium services and content but does not include any travel packs you may have purchased. Your plan's included usage starts on 18/05. Usage alerts may be delayed, please refer to your bill for final charges.

For more details visit optus.com.au/myacccount or download My Optus https://app.optus.com.au/usage?tags=SUA etc..."

As my monthly bill is only $30 and I do not have any of the services in the message. Is this a scam? The message was not on my iPad.

Thankyou in advance.

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Online Community Manager
Online Community Manager

Re: messages from Optus Alert on my mobile

Tricky to say it is for sure without seeing it judmat but it does sound like it.

Particularly if it makes no sense to you, as in it doesn't match the details of your $30 plan.

If you can provide a screenshot of the message I can forward it to our Scam team.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: messages from Optus Alert on my mobile

Thankyou Ray for your reply. The message I have given you is only on my iPhone and the buttons are too small for me to take a screen shot successfully. I have downloaded My Optus app and found my account through the app. My current account tells me that I have 0%usage of 15gb until 15th May. My account number is hidden. My mob number is *hidden*. The account also tells me that my combined excess charges are $612.35!!!!!! However when I try to view the details the screen freezes!!!! My bill has only ever been $30 and I do not have, nor ever have had, any of the services mentioned in the Optus Alert. Could you please explain this charge of $612.35??????
In the process of trying to wade through all this I have been able to change my password but I also need to change my email address to hidden
Could you assist me with this please?
Judith *hidden*

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Online Community Manager
Online Community Manager

Re: messages from Optus Alert on my mobile

You're welcome.

Just a heads up Judith as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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