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Occasional Contributor
Occasional Contributor

iphone X, wont send out optusnet emails

I have an iphone X and use my optusnet email on the phone, I can receive emails, but cannot send out.

I have deleted the account on numerous times and added again following the prompts, but still cannot send emails out. I assume I am using correct out going server 'mail.optusnet.com.au' and "port 25"

Have struggled since Feb on this subject to no avail.

sam

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Esteemed Contributor
Esteemed Contributor

Re: iphone X, wont send out optusnet emails

You are connected to Optus not WiFi or something like that when trying to send? Have you tried authentication with and without on the outgoing server?

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Occasional Contributor
Occasional Contributor

Re: iphone X, wont send out optusnet emails

I have tried connected to optus wifi and optus 4G, trying most recent to optus 4G.

With authentication with and without on the outgoing server, not sure, so just tried and still get the same message "cannot send mail, the connection to the server "mail.optusnet.com.au" failed"

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Esteemed Contributor
Esteemed Contributor

Re: iphone X, wont send out optusnet emails

To be perfectly honest I have always had issues with iPhone's and POP mail. IMAP normally works first time but POP is always a pain. The thing that irks me the most is the settings you have tried a million times all of a sudden start working for no apparent reason. Authentication means you are using your Optus username (your email address) and your Optus password when you are sending mail. Its not normally required if you are actually connected to Optus but it was worth a shot.

What mail program are you using as in the default one that came with the phone? Did you try IMAP as a matter of interest?

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Occasional Contributor
Occasional Contributor

Re: iphone X, wont send out optusnet emails

Thanks, I will try IMAP again. I did try back in Feb. lest see what happens.

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Occasional Contributor
Occasional Contributor

Re: iphone X, wont send out optusnet emails

Tried IMAP set up and have the same result, unable to send emails out.

any ideas what to check next?

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Esteemed Contributor
Esteemed Contributor

Re: iphone X, wont send out optusnet emails

samczy1 I just dragged out my old iPhone and went through the setup. Just to make an ass out of me it worked first time. Connected to Optus. Hit new mail account, selected other, put in name, email and password (pic 1) selected POP in (pic2) Typed in outgoing mail server in (pic3) and hit save. Verifying took a good 2 minutes then I sent a test message that was received.

 

iphone1.jpg

 

iphone2.jpg

 

iphone3.jpg

 

Return-Path: <hidden>
Delivered-To: hidden
Received: from host.mydomain.com
by host.mydomain.com with LMTP
id sx9eD3itll6fEwAA+FwSAQ
(envelope-from <hidden>)
for <hidden>; Wed, 15 Apr 2020 16:45:12 +1000
Return-path: <hidden>
Envelope-to: hidden
Delivery-date: Wed, 15 Apr 2020 16:45:12 +1000
Received: from mail104.syd.optusnet.com.au ([211.29.132.246]:37373)
by host.mydomain.com with esmtp (Exim 4.93)
(envelope-from <hidden>)
id 1jObnJ-0001Ie-AU
for hidden; Wed, 15 Apr 2020 16:45:12 +1000
Received: from [192.168.8.113] (pa49-184-200-225.pa.vic.optusnet.com.au [49.184.200.225])
by mail104.syd.optusnet.com.au (Postfix) with ESMTPS id 1D6D5820E8C
for <hidden>; Wed, 15 Apr 2020 16:44:25 +1000 (AEST)
Subject: Test iPhone
From: Yeldarb <hidden>

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Occasional Contributor
Occasional Contributor

Re: iphone X, wont send out optusnet emails

Wow, I'll try again, but not confident as done many times already!

Might have to wait till this covid situation is over and head into an optus store.

Thanks so far. Appreciated..

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Esteemed Contributor
Esteemed Contributor

Re: iphone X, wont send out optusnet emails

Turn your WiFi off and make sure Optus mobile data is on. Double check your spelling. Good luck 😃

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Occasional Contributor
Occasional Contributor

Re: iphone X, wont send out optusnet emails

cheers!

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