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2017-11-06 08:21 PM
Hi, I pre-ordered my iPhone X instore on 29.10.2017, they said it should arrive around 03.11.2017 along with some of the online pre-orders.
Has as anyone who pre-ordered in store been contacted???? I went into my store today but they were too busy to serve me - waited over 15mins, had to leave for an appointment but I don’t think they would have had answers for me anyway.
Would love an update. People I know that pre-ordered online have received updates.
2017-11-06 08:54 PM - edited 2017-11-06 08:55 PM
Join the club buddy.
Ordered mine on the 27th 30 mins after the pre orders went on sale. Still nothing. Had 6 Optus staff members confirm dates for me and still havent arrived. if you pre ordered yours 2 days after pre orders dont expect yours for another 3 weeks. people who pre ordered on the 27th are still waiting
2017-11-06 08:58 PM
Frustrating. I was told but the sales consultant that I was the 3rd pre order for the store (smallish town) and that I should get it within the first week of it being available. I feel as if the glass screen protector and case I got off eBay from China will arrive before it does hahahaha
2017-11-06 11:56 AM
Oh my! My screen protector and Case just arrived today!! Hope you get yours soon!
2017-11-06 12:21 PM - edited 2017-11-06 12:21 PM
I've ordered on 27th and still waiting for confirmation email !!!!!!
2017-11-06 05:32 PM
They called me on 1/11, but i preorder on 27/10 6:09pm.
They are now waiting for my iPhone to arrive.
2017-11-07 10:36 PM
I order in store on the saturday and havent head anything, called into another optus store today while i was at work and said i preorder one in store, got told if you did preorder in store it would be at least 2 months before you get it.
2017-11-07 05:23 AM
Definately escalate this somehow, if you pre-order you should also be considered an iPhone. Do you have any numbers yet?.
I think the store staff definately ruined it for you, if your order is not in the system on Saturday 28th i presume, then you won't be able to get one.
2017-11-07 10:35 AM
I just called my store they said another 2-3 weeks and that store orders have allocations set, the lady I spoke to said in store orders have just as much priority as online orders.
2017-11-07 11:17 AM
Unfortunatly that isn't the case. Optus priority remains Online as only 4-7 iphones will be sent to each store around optus and the rest will be distributed online. As far as i'm aware most Optus stores did not allow pre orders on the 27th which means if you ordered it online before the 3rd then you will most likely gets yours before someone that ordered it in store on the 3rd.
Source: Optus staff members: