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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

ericyuchi
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New Contributor

iPhone SE not in the system

I'm not sure if someone experienced this. I just to chat someone on Optus chat box to trade up my plan. I have been told the iPhone SE advertised on the website is not in the system. They only have the iPhone SE that has four colours: grey, silver, gold and rose gold. I'm very confused. On Apple store and Optus website, the iPhone SE is listed in 3 colours: black, white and red.

It's really hard to talk to the specialist. They just repeat: sorry we don't have iPhone SE 2nd gen in the system.

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GTFO
Respected Contributor
Respected Contributor

Re: iPhone SE not in the system

Odd, just helped my mother order 2 Iphone SE 256gb over the phone with Optus - so its definitely available.

Its listed as iphone se 2nd gen
ericyuchi
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New Contributor

Re: iPhone SE not in the system

Thanks for the reply. Called and solved. Got the 2nd gen iPhone SE. I think the person on the other side of the chatbox just doesn't familiar with the new product. This also happened when I call the local Optus store. They keep telling me they have silver, grey, gold, and rose gold. 

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