I have had my iPhone 12 since November 2020 and the paint is already peeling off.
Phone has never been dropped.
I've read about this issue from other owners, same issue.
Is this issue covered by the warranty?
Solved! Solved: Go to Solution.
Hi @Manrico - Really sorry to hear that this is happening.
So that we can check the handset can you please visit your nearest Optus store and the staff there will assess it. The peeling of paint or scratches is not covered under warranty.
Please let us know once you have been at the store and how did you go.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
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If the paint is peeling so soon then the product may not meet the fit for purpose or be a manufacturing defect when it was made. Either way it would be covered by the australian consumer laws.
As Peter has indicated Apple would be quicker to fix / replace it.