Accepted Solution

iPad Billing


I've just recontracted with Optus and also included an iPad. We have just recieved a first bill and are being charged for the next month's installment in advance. Seems strange to me. When queried, I was told it should be considered as a "security deposit" of sorts. Anyone else been charged in advanced?

I personally would only like to pay the advertised amount that I contacted for! Looking for clues where to take it from here.




Re: iPad Billing


I don't get why staff keep saying it's a security deposit, I guess they're finding it the easiest way to appease customers. 


This is standard practice throughout the telco industry. I don't know of any australian telco that doesn't do it on a postpaid plan. You'll be refunded the money paid in advance if/when you cancel if you've paid past the date you'll use. 

I do not represent Optus. The views, opinions and advice expressed in my posts are my own

Re: iPad Billing


Yes I'm sorry for the confusing explanation you've been provided. Bills are always paid in advance and pro-rata adjustments come into affect any time you make a change/cancellation/acquisition during your bill cycle. Check out the full details here → What does pro-rata mean?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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