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Yet to receive my Beats solo3, it’s been over a month

I’ve put in the order for my beats solo3 within a few weeks of receiving the promo code back in May. I have yet to receive the headphones in the mail. Was not given a tracking code or confirmation email.  

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Online Community Manager

Re: Yet to receive my Beats solo3, it’s been over a month

G'day @Sam-7.


Did you redeem the offer via the gift with purchase offers page → https://offer.optus.com.au/bonusoffer? You should have received an SMS confirming that the Beats Headphones have been dispatched from our warehouse.


Did you ever receive a notification? I'd suggest messaging us on our social, either our Facebook or Twitter page. We'll be able to confirm the status of the order. If necessary, they'll send out a new promo code. 

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