I took out an Optus contract in October last year and got the iphone 11. I was told at the time that if iphone release a new phone within 12 months then I could upgrade with no penalty. It looks like the 12 will be released in September so I’m hoping that this info is correct and there is no “fine print”. Has anyone done this kind of upgrade before?
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Are you on a 24 month contract plan? If so Optus has a standard 12 month trade up option but it costs $149 (and you need to re contract for another 24 months). Do you have any record of being told that fee would be waived?
New Phone Trade Up
If you add a 24 or 36-month device payment plan to these plans in the last 12 months of the device payment plan, you can upgrade early to a new eligible device on a new device payment plan. Just pay the $149 Trade Up fee, return your original device to Optus in good working order and sign up to your new 24 or 36-month device payment plan.