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New Contributor
New Contributor

WiFi calling will not enable on iPhone 7

Weve been working from home for months now and have Very bad reception indoors.  My iPhone 6S has Wifi calling working so Im Ok.  But my wifes iPhone 7 will not connect - its as if something extra needs to be turned on somewhere ...

Firstly Ive had to put it on a Post paid plan for $10 extra a month - thats fine.  Ive also reset and re-checked the settings that my phone has and still no go.  Ive called support today and got a very helpful person on the phone who assured me nothing had to be provisioned (which I do understand) and checked my settings together and it should be working ...

Im wondering if the provisioning is automatic for newer services, but seeing this number is 20 plus years old ? maybe there IS a box to tick somewhere ...

Cheers
Mitch

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Super Contributor
Super Contributor

Re: WiFi calling will not enable on iPhone 7

Hi - did the Optus person confirm VOLTE was activated on the iPhone 7 service. Maybe restart the phone to see if that activates it. See two step process

https://www.optus.com.au/for-you/support/answer?id=20033#how-do-i-turn-on-wifi-calling