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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor bbo
New Contributor

Watch 3 / iPhone 8: Number Share setup

I received my Apple Watch 3 and iPhone 8 yesterday as an upgrade to an existing Optus service.


When attempting to "set up mobile" from within the Apple Watch app, I am taken to a page where I need to enter my Optus "My Account" username and password. Even though I am certain I am entering the username and password correct, it is never accepted and after three attempts I receive a message to advise my account is locked for 45 minutes.


I can't ge tthrough to an operator via Live Chat nor wait on hold on the phone for sufficiently long to reach technical support.


Anyone have any ideas?

3 Replies
Moderator Aman_B

Re: Watch 3 / iPhone 8: Number Share setup

Hi @bbo - I'm sorry for the delayed response. We've been extra busy recently and subsequently we're taking a little longer than normal to respond to everyone. Since this post have you had a chance to chat to someone who was able to look into this for you? If you still need a hand, please PM me your account details Here and I'll get this sorted. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Dr-Harry
New Contributor

Re: Watch 3 / iPhone 8: Number Share setup

I am having the same problem, glad it's not just me. Have just returned to Optus yesterday and tried to set upwatch for number sharing. I get to the Optus page on the watch app and it asks if this is my phone number, I confirm, then I am asked to enter my username and password. It will not accept that I a entering the correct password, then I get locked out for 45 mins after 3 attempts. Been on live chat and phone call , reset password, re paired watch, reset watch. Set up watch as new. Still not working? Please advise, I would like to know what I am doing wrong. This doesn't seem to be a common fault.
New Contributor bbo2
New Contributor

Re: Watch 3 / iPhone 8: Number Share setup

Thanks for your reply. I did eventually get this sorted via Live Chat but don't know exactly what was done to fix it. It looked a bit like my account was deleted and recreated as I had to select a new username when logging in here.

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