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2018-01-15 08:49 AM
I received my Apple Watch 3 and iPhone 8 yesterday as an upgrade to an existing Optus service.
When attempting to "set up mobile" from within the Apple Watch app, I am taken to a page where I need to enter my Optus "My Account" username and password. Even though I am certain I am entering the username and password correct, it is never accepted and after three attempts I receive a message to advise my account is locked for 45 minutes.
I can't ge tthrough to an operator via Live Chat nor wait on hold on the phone for sufficiently long to reach technical support.
Anyone have any ideas?
2018-01-17 10:30 AM
Hi @bbo - I'm sorry for the delayed response. We've been extra busy recently and subsequently we're taking a little longer than normal to respond to everyone. Since this post have you had a chance to chat to someone who was able to look into this for you? If you still need a hand, please PM me your account details Here and I'll get this sorted.
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2018-01-25 11:06 AM
2018-01-25 11:22 AM
Thanks for your reply. I did eventually get this sorted via Live Chat but don't know exactly what was done to fix it. It looked a bit like my account was deleted and recreated as I had to select a new username when logging in here.