Hi, I have an issue recieving sms notification when a voicemail has been left. I have reset my network and general settings on the iPhone SE, and also have called technical support which they reset my voicemail which also did not work. I am using the call me feature in voicemail for now, but does anyone know anything with regards to not recieving SMS notifications when a voicemail has been left?
Hey Mert54 - might be something we need to rejig from our end. Would recommend touching base with Tech Support on 131344 or via the MyOptus app chat feature.
Sorry to hear that. Have you made any changes lately to your handset? Can you please send a DM with your full name, DOB, and mobile number just so we can look into this for you?
My voicemail sms notification also disappeared. Yesterday I tried live chatting to "fix" it after resetting in te voicemail menu options which did nothing. Merna was useless. Made my problem worse. Firstly she removed my personal voicemail message. Then he managed to change my notification to "Call me" notification which rings incessantly until I answer it. After over 1.5 hours chatting and trying to explain to her she had creates more problems I spoke to Drake her Supervisor for another 20 minutes who assured me the problems would be resolved between 15 minutes and 4 hours. He promised to call with a update within 30 minutes. Needless to say Drake never called and my problems still exist. How do I fix this? All I want is a text message to notify me of a missed voicemail and a text message to notify me of missed call. Any help would be much appreciated.
Really sorry about your experience via Live Chat and the voicemail issue, @Vikhasproblem. Were you able to speak with someone in this regards since posting? If you still need assistance then please DM us → here your phone number / account number, full name and date of birth for us to look into this further.