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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor imranyqureshi
New Contributor

Usage charts not refreshing

My usage charts got stuck at a particular date, not refreshing, both through my iphone app and desktop version, anyone else experiencing it?

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8 Replies
Contributor MattyPy2
Contributor

Re: Usage charts not refreshing

I haven't been able to see my usage at all for nearly two weeks.  Could be a related issue I suppose?

 

Mine also affects the dashboard as well as iPhone app.

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New Contributor Nic1991
New Contributor

Re: Usage charts not refreshing

In the same boat, haven't been able to check my usage for roughly two weeks, little bit frustrating, understandable being down for a day or two but it's gone on too long 

Contributor MattyPy2
Contributor

Re: Usage charts not refreshing

Funny thing is how Optus acts like they are suprised - like no one else has had the issue.

 

Obviously there are more people with the same problem!

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New Contributor imranyqureshi
New Contributor

Re: Usage charts not refreshing

I had a doubt what the problem might be, my cycle just ended and that confirmed it

i had some extra call charges on my account, i was hoping the begining of thr new billing cycle would fix the charts and it has

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Retired Employee MouniraH
Retired Employee

Re: Usage charts not refreshing

Hi @imranyqureshi @MattyPy2@Nic1991

 

Could you all please try clearing your cookies & cache and re-try logging into Myaccount using a different browser and let me know if issue persists and we will investigate.

 

Thanks

M

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Contributor MattyPy2
Contributor

Re: Usage charts not refreshing

I've tried 4 different browsers and 3 different computers.  It also doesn't work on the iPhone app.  Optus support has also "reset" my account twice from their end.

 

Pretty confident it is not an issue with my browser.

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Contributor MattyPy2
Contributor

Re: Usage charts not refreshing

Whaddya know?  My monthly quota reset overnight and now the usage meter on the iPhone app and the Customer Dashboard is working again.

 

Coincidence?

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Retired Employee MouniraH
Retired Employee

Re: Usage charts not refreshing

Hi MattyPy2

 

I blame gremlins! Glad it is now working for you

 

Cheers

M

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