Hello my name is Sol Jeon, i bought an ipad in 2016 and i was not able to pay off my bill as I was a student at that time and i lose the contact with optus as I was moving frequently. Please help me with setting up the installment payment thank you.
If this happened in 2016 there is a good chance this was passed onto their debt recovery team. I think the contact information on the link below might be the best place to start. Given the current situation with support it will most likely take many attempts to contact anyone if at all.