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Unable to watch Optus sports

Bucaramanga

Hi, since upgrading my operating system from Mac os High Sierra to Mojave i'm unable to watch the channel, sometimes when I'm succesful, I can hear the sound but no image at all, and most of the time I get the message: "Playback error; please reload the stream and try again." Is there any specific thing I should do? Thank you.

Oscar

Re: Unable to watch Optus sports

Zac_H

Hi @Bucaramanga

 

Have you checked out our Troubleshooting page on play back errors? If you still have no luck after reading through, could you please raise a support case to our TV and Content team via the Optus Sports website? Here's some info on how to do so. Once it's been raised to our TV and Content team, they'll be in contact with you to further troubleshoot. Zac

Re: Unable to watch Optus sports

helloamalexpark

First of all, check the troubleshoot. If you still have no luck after reading through, could you please raise a support case to our TV and Content team via the Optus Sports website? Once it's been raised to our TV and Content team, they'll be in contact with you to further troubleshoot.

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