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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Bucaramanga
Occasional Contributor

Unable to watch Optus sports

Hi, since upgrading my operating system from Mac os High Sierra to Mojave i'm unable to watch the channel, sometimes when I'm succesful, I can hear the sound but no image at all, and most of the time I get the message: "Playback error; please reload the stream and try again." Is there any specific thing I should do? Thank you.

Oscar

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Moderator Zac_H
Moderator

Re: Unable to watch Optus sports

Hi @Bucaramanga

 

Have you checked out our Troubleshooting page on play back errors? If you still have no luck after reading through, could you please raise a support case to our TV and Content team via the Optus Sports website? Here's some info on how to do so. Once it's been raised to our TV and Content team, they'll be in contact with you to further troubleshoot. Zac

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New Contributor helloamalexpark
New Contributor

Re: Unable to watch Optus sports

First of all, check the troubleshoot. If you still have no luck after reading through, could you please raise a support case to our TV and Content team via the Optus Sports website? Once it's been raised to our TV and Content team, they'll be in contact with you to further troubleshoot.

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