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New Contributor SusanC
New Contributor

Unable to unlock iphone 5

I have a iphone 5 which is off plan and cannot unlock it. As per instructions I have downloaded the current version of iTunes, upgrade to iOS on the phone, done a restore and then a reset (about 6 times) but to no avail. The message I'm getting is that the SIM is not Valid and the phone needs to be unlocked by your carrier (Optus). Can you please help me.

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RetiredModerator Meg
RetiredModerator

Re: Unable to unlock iphone 5

Hey SusanC, we don't have network locks on those iPhones. Did you originally get this phone from us on a contract or did you purchase it elsewhere?

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New Contributor SusanC
New Contributor

Re: Unable to unlock iphone 5

The phone was originally from Optus and under a contract.

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RetiredModerator Meg
RetiredModerator

Re: Unable to unlock iphone 5

Ok, if you can chat us the Optus service details we can check the account and make sure no other blocks are in place on the handset. 

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