Hey there @PattyGc,
Were you connected to a WiFi network when attempting to login to the My Optus app? You need to ensure that you're on the cellular network when you're attempting to use the app for the first time.
If that doesn't work, the next option is to uninstall and reinstall the app. You could also try clearing the app cookies/cache.
Let us know how it goes, we're here if you need us 🙂
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