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Andrewgrand
New Contributor
New Contributor

Unable to open emails

Keep getting the message 

cannot get mail username or password incorrect

this started suddenly after having worked well for a very long time

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Dan_C
Retired Employee
Retired Employee

Re: Unable to open emails

Are you seeing the prompt on all devices?


Are you able to access the Optus Webmail portal at all? If so, you'd simply need to remove the account from your device(s) and set them up again. 


If you're still seeing the prompt, send the team a message and we'll send out a temporary password.


You'll then need to follow the instructions to change it to a password of your choosing. 

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