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Unable to login to My Optus App on iPhone

Hello Support,

I recently migrated from Virgin Mobile to Optus; received the new SIM and all worked nicely.  However, I cannot login to the My Optus App on my iPhone 6s; I have deleted / re-installed the app; tried it on other mobile handsets and it will just not work.  The app starts but it will not accept my login credentials.  I can successfully login via the Optus Web Site but not via the iPhone app.  Can you please assist?, thank you.

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