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Transfer of ownership wasn’t successful

Myself and my father have completed a transfer of ownership in which I kept my phone number. I got a text from OPTUS saying that it was successful and another one saying that my phone service was activated. However tonight I looked at my phone and it said it was SOS only and now It’s like I don’t have a sim in my phone. I can’t make any calls or receive any texts. Do I have to re register my number on my phone or what has happened? Thanks in advance
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Re: Transfer of ownership wasn’t successful

Hi @Michaeljones39

Thank you for raising this issue.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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