Still no mobile data on new ipad!

[Nick76]

Well its now 1 year and 4 attempts but still same issue. I upgraded my ipad for my wife to an ipad pro and our sone uses old one. Dispite being repeatedly told "its fixed" the old ipad still has 4g data and new ipad pro is still without 4g data.
Does anyone know how to actually get this fixed? (and i mean really fixed!!!)

[Ray_YC]

Hey there Nick76,

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.