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New Contributor
New Contributor

Replacing current device contract with new contract

Hi, I have a current contract with iPad Pro with remaining 8 repayments and now I have replace it with a new iPad Air contract. The payout figure provided for the old device is given, however, I am paying one more cycle in few days time (which remaining cycle will reduce to 7) before receiving new device. Will the device payout recalculate and also the data plan will take effect until the new device is dispatched? 

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Trusted Contributor
Trusted Contributor

Re: Replacing current device contract with new contract

@conangirl  This is a public forum and not a direct support point for Optus. Yes Crowd cannot access or view customer accounts/orders.

The extra payment will reduce the payout figure. 

My understanding of how this will work is a new device and another contract. So once the new iPad is delivered you will have two active devices and two active contracts until you cancel the contract for the old device. The payout figure would have been supplied for the time of  your enquiry.

Someone else may have a better knowledge.


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New Contributor
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Re: Replacing current device contract with new contract

Thank you for your reply. I understand that this is public forum and that’s why I’m not providing the actual ID reference.
Do you mean that even thought I have chosen to replace the old contract, I still need to manually cancel the old one once I received the new device?
I tried to call Optus support but it seems like they are having high volume of call at the moment. Will try to contact them again. Thanks once again.
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Online Community Manager
Online Community Manager

Re: Replacing current device contract with new contract

If you’re still needing a hand conangirl, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


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