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Prepaid to Plan sim activation email not sent

My prepaid Optus phone died, so went and got an OPTUS plan yesterday. Same phone number- however was told I would recieve an activation email. Never got it and now can't make calls or text on new phone. HELP!

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Re: Prepaid to Plan sim activation email not sent

Hi @Kangaroos2020

Sorry to hear you're having some issues with your service.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

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