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Order tracking

I ordered an Apple iPhoneXs on a plan $45 monthly and I received an email saying they it was questionable for processing. 

I recieved this email over 10 days ago. 

How do I find out if my order is approved or not? 

Or do I assume it has not been approved? 

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Re: Order tracking

Hey @Sezabeza - thanks for reaching out. In the email, were there any contact details in order to discuss your order? Alternatively, were you provided with a temporary order number? If you could please send through a PM with your full name, DOB and account or service number, along with any other reference numbers that you may have received, we'd be happy to take a closer look into this for you. Alternatively, you can chat to our Sales Support team directly here

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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