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mogu
New Contributor
New Contributor

Order left the warehouse til delivery?

I've got the message that my iphone XS "order has left the warehouse" yesterday 6pm, but I use the Star Track number to search on ST website and still no reference til now... How long will take usually take from warehouse to reach Star Track? And is that warehouse all in Sydney?

13 Replies
hayley1991
Occasional Contributor
Occasional Contributor

Re: Order left the warehouse til delivery?

It can take up to 24 hours for tracking to appear with Startrack

Outback1
Occasional Contributor
Occasional Contributor

Re: Order left the warehouse til delivery?

I had the same message 8:30 last night would be nice to know as you have to be at home to receive the package staying home all day today incase it comes but not showing on the tracker

 

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hayley1991
Occasional Contributor
Occasional Contributor

Re: Order left the warehouse til delivery?

Delivery definitely won’t be today. The phone isn’t actually released to the public until tomorrow, Friday 21st September.

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mogu
New Contributor
New Contributor

Re: Order left the warehouse til delivery?

thanks, i understand that the delivery won't be today, just meat to have a idea when i will be able to see tracking information in Star Track...

Dan_C
Retired Employee
Retired Employee

Re: Order left the warehouse til delivery?

Hey @hayley1991

for those who placed a pre-order for the iPhone on the 14th, they can expect to receive their device today.

 

You should have received an SMS yesterday confirming that the device has left the warehouse. You'll then receive an SMS today confirming that the device is on its way.
The second SMS will have a link to track your delivery via Star Tracks track & trace site. 

 

If you'd received your temporary order reference, your shipment date will have been advised there. 

If anyone has any questions for us, let us know and we'll try and help. 

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Mizzyxx
Occasional Contributor
Occasional Contributor

Re: Order left the warehouse til delivery?

 Same here i got message this morning 6.40 am said order has left  warehouse will deliver to me shortly. Does shortly mean 2 days since first sms? I still cant track my prder.

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Mizzyxx
Occasional Contributor
Occasional Contributor

Re: Order left the warehouse til delivery?

So how long till you get your phone sinfirst sms said it has left the warehouse?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Order left the warehouse til delivery?

Shouldn't be that long from the point it leaves the warehouse.

Do you have it now, Mizzyxx?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Mizzyxx
Occasional Contributor
Occasional Contributor

Re: Order left the warehouse til delivery?

No i suppose to get it on Tuesday butbthey put the wromg address no one fix my address but they said they fixed. Star track didnt receive correct address now order back to NSW but they not send the new order out for me yet. And there is another lie, they said i will get it by Friday. Now, Thursday i haven't heard anything so no way i will get it by Friday. I rang to cancel coz i dont wanna be with optus anymore. Im with optus for almost 12 years. Very disappointed with what they have done to me.
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