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You might need to pop your details into our Optus Sport eligibility tool → https://manage.sport.optus.com.au/signup/index.html
You'll be sent a verification code as well an email with a temporary password. Depending on how the order was processed, your email address/username may already be registered for Optus Sport. You can reset your password via → https://sport.optus.com.au/. Enter your primary email address i.e. Gmail, Optusnet, Outlook and you'll receive an email with instructions on how to reset your password.
Let us know how it goes.
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We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses to private messages will be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
Uh oh 
Sorry about that, @ggagan!
We can try to create the profile on our end, please PM me with your account number, full name and DOB as well as preferred email and I can check it out.
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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
