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Frequent Contributor
Frequent Contributor

Re: Optus Number Share Problem

Hey @idanielmaddox - we can certainly take a look into this one from our end for you! 


If you would like us to further investigate, please feel free to send through your full name, DOB and account or service number to us via PM so that we are able to do so. 


Alternatively, for some troubleshooting steps on Number Share, please check out this guide. 


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New Contributor
New Contributor

Re: Optus Number Share Problem

Same issus happened here.

Anyone can offer a help ?

Thank you 

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New Contributor
New Contributor

Re: Optus Number Share Problem

@Toomey

May I know the solution how you resolve it  ?

Thank You 

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Online Community Manager
Online Community Manager

Re: Optus Number Share Problem

It's something that we action from the back-end @jimmywong, there's no work around on the customer facing end.


We need to go in and deprovision the existing number share profile. We then remove the number share add-on from the linked mobile service.


- The number share add-on is reapplied

- The customer repairs their Apple Watch by following the standard pairing process.

 

Send us a PM with your details. We're after your full name, DOB and mobile number. 

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New Contributor
New Contributor

Re: Optus Number Share Problem

Anyone can help me? I’m having the same issue. Not being able to activate number share. 

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New Contributor
New Contributor

Re: Optus Number Share Problem

Nvm, it’s working now 🎉

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New Contributor
New Contributor

Re: Optus Number Share Problem

Same issue here, what’s the process for getting it working?

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New Contributor
New Contributor

Re: Optus Number Share Problem

Hey, how did you manage to fix it?

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New Contributor
New Contributor

Re: Optus Number Share Problem

I am having the same issue with my Samsung watch. I tried to connect it and the app froze so I canceled it and ever since it says Optus Number Share is active. I've contacted optus and have no resolution yet. Can someone help?

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Occasional Contributor
Occasional Contributor

Re: Optus Number Share Problem

Hey. See response from DanC (Moderator) on 26th Nov 2018, 4:30pm

 

Send him a PM with your details: your full name, DOB and mobile number. 

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