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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Moderator Shauna
Moderator

Re: Optus Number Share Problem

Hi @saulbaro - We'll try our best Smiley Happy However we may need to escalate this further.

 

Can you please confirm your mobile number, full name and DOB via private message? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Online Community Manager
Online Community Manager

Re: Optus Number Share Problem

@saulbaro, I've replied back to your PM.

 

I'll chat with you there! 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor jeevanullas
New Contributor

Re: Optus Number Share Problem

I am having the same problem where it does not activate the number share saying its is already active. Please help.

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Moderator GuyCS
Moderator

Re: Optus Number Share Problem

Hey @jeevanullas - can you please shoot us a private message with the following info so we can check it out:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Highlighted
New Contributor Newb
New Contributor

Re: Optus Number Share Problem

Same issue - countless calls to support and no resolution

 

This is obviously not an isolated incident - why hasn't this been added to the knowledge base, or doesn't Optus have one??

Tags (1)
Moderator GuyCS
Moderator

Re: Optus Number Share Problem

Hey @Newb - feel free to send me a private message with the account info I've requested above and we'll check out your service on our end. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
New Contributor Ianthony23
New Contributor

Re: Optus Number Share Problem

I’m having the same problem as everyone else here. For a new phone so had to unpair and repair my Apple Watch. Now mobile plan on the watch cannot activate because it is already activated. 

Please help. Thanks. 

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New Contributor Balin90
New Contributor

Re: Optus Number Share Problem

I’m having the same problem 

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Online Community Manager
Online Community Manager

Re: Optus Number Share Problem

Send us a private message with your details @Balin90.


I need your full name, DOB and mobile number. We'll see if we can help out. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
New Contributor idanielmaddox
New Contributor

Re: Optus Number Share Problem

Exactly the same issue here, have tried to contact both via phone and 24/7 chat and no one can fix it? Be awesome if someone can get mine running Smiley Happy

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