Optus Number Share Problem

[melmia]

Hi DJ83x, I have the same problem with my watch, can't get the number share working on my new phone. I have sent you PM, could you pleae look into this for me? Thanks so much 🙂

[Bradlo]

I’m gonna need some Level 2 style help here as well. Hours on the phone with Optus and Apple and I have waited a couple of weeks for possible back-end updates or improved service manuals to help myself and others. 

Not an essential service, but still...

[Becsh]

This is an old thread but I’m having the same issue. No one at Optus tech support will admit to even hearing anything about it before. I’ve been told explicitly they they are not trained in number share at all. If there’s a back room Optus tech-y person monitoring could you please tell me who to PM to get this sorted out. 

[PhilC]

Hi @Becsh I'm sorry to hear about the troubles you've had linking your services. If you could please send through the full name, number and date of birth attached to your account here →http://yesopt.us/pmphil we'd be happy to assist. 

[Robertkamber]

Same issue here, I’ve call Optus around 20 times been on hold for around 5 hours altogether, Optus really sucks

[PhilC]

Hi @Robertkamber if you could please PM the full name, number and date of birth attached to the account we'd be happy to assist. 

[Medivh]

Thanks for the deails,

Calling customer service now...

[dmac13]

Hey,

I'm facing the same issue. Can you please help me also 

Dave

[Toomey]

No problem @dmac13, follow the instructions above to message a moderator and we'll follow up asap.

[dmac13]

Helpful live chat crew sorted me out thankfully!