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Online order - half delivery

I could go into a long story but fear the comment box will not cope with the lengthy saga. Short version..

ordered iPhone 8 on Dec 11 and put Apple Watch in order also

Optus contacted me for credit check - all ok

Phone arrived with sim before Christmas. No watch on packing slip or in box. 

Figured it would come. 

Tried to call support on Jan 1 and was hung up on due to technical difficulties. Participated in online chat for 49 minutes on Jan 1st. No reslotion and was told to go to a yes shop. jan 2nd went to a yes shop and told they don’t do watches. Was told to drive 133km to get to a shop that had watches. Not this little yes man! All this time no one could tell me what happened to my original order that I have a confirmation email for, showing the apple watch. No one can even confirm that it will not arrive if I give up and buy one from Apple who CAN supply them. Called today 4 times with a 2:15 minute wait and simultaneous Facebook messenger chat only to be hung up on due to technical difficulties. 

Can anyone in the yescrowd help or is it a nocrowd?

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Re: Online order - half delivery

Hey @Mickey3, sorry to hear of the run around trying to get this sorted.


When you placed your order, did you get a temporary order number? Is this when the watch was confirmed, or did you get a finalised order number confirming the watch?

It sounds like there could of been an error when completing your temporary order and the watch was missed.


I can look into this if you send me a private message with your account number, full name and DOB.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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