Number sharing currently active not working with Apple watvh

[JoseAus]

Kindly advise

[George_YC]

Hi @,JoseAus

Thank you for raising this issue and we do apologise for the issues you're having with Number Share.

Please note that we’re unable to look into account details on Yes Crowd as we most likely will need to reset the back-end settings.

We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

[JoseAus]

Yes already done however no reply are you able to follow up for me case 10056419

[Casey_YC · Accepted solution]

Hi there, @JoseAus

We are unable to look up that case number via this platform, I'm afraid. So would need to refer you to the Messaging team that @George_YC linked above, as they can then provide you the specialised assistance to follow this up for you. 

[JoseAus]

Ok thanks

[JoseAus · Accepted solution]

This was fixed got Optus to deactivate it completely and after 4 hours got to the activation screen and worked from there

[Casey_YC]

That's great to see, @JoseAus ! 

Glad to see the Messaging team helped get your Apple Watch connecting for you. Have a great day!