Number share not working after change of phones

[Cclaessen]

Hi, changed from iPhone 11 Pro to 11 pro max and number share is not working. Get a message saying the Optus service is active but it won’t connect to new phone. Contacted Optus but consultant was not able to help

[LeviTechy]

If the error says number share is activate means your number share is active with different phone or eSim card , So you have to contact Optus to decativate the current active eSIm card and try set up the new phone again . It will work 🙂

[Cclaessen]

Thanks appreciate the suggestion. Will try today