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2018-11-11 11:24 PM
So, I use to be on a Sim Plan with Optus when I had my iPhone 6s which includes 8gb of data. I’ve recently changed my plan to an actual iPhone XS phone plan which includes 40gb of data. When I first went to Optus and told them I wanted to change plans, they said to me that when I get my new phone, the plan will change over automatically and I can still use the same SIM card I already have. I’ve had my iPhone XS now for just over a week now and my Optus account still says i’m on my sim plan. Why has my plan not changed over yet?
2018-11-12 03:18 AM
Thanks for reaching out to us about this. We can check this out for you by taking a look at your account, just send us a PM.
So that we can access your account, in your PM, could you please confirm the following:
Are you the account holder?
We'll then be able to see what's going on here.
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