Please, never, and I mean never, order a phone from Optus. Ordered it 5 weeks ago, never got an update saying that it wouldn't be delivered on time (like they say they would). Called star track, they had a totally different tracking number, as I tried to track on optus site and all it said was "order submitted" with no details even tho it was already dispatched. This was after 7 working days mind you, and star track said it should have been delivered but optus handle this stuff internally so to call optus. Instead I called auspost and they said the same thing and marked it missing in transit. Shortly after, I called optus with NO HELP whatsoever. I explained the situation but they said there's nothing they can do but ask Star Track where it was, and when they did they both didn't know. Optus said they would start an investigation. That was about 5 weeks ago. So far no updates, no phone. No help or no support was received on my end as a fair paying customer who always purchases from optus and is a loyal customer. After reading many bad reviews of delivery incidents similar to this one, I was skeptical because I had trust in optus. Never again will I be skeptical, or order from optus once my plan is up.
