Hi all My app is not working (technichal difficulties) and no solutions have been forthcoming. I have tried reinstalling, clearing cache etc Please let me know if there is any solutions as I can see I am not the only one with this issue. Mny thanks rednaz
@Rednaz, you're receiving an error prompt that states we're experiencing technical difficulties? Does the prompt appear as soon as you open the app, or when you try and select an option within the app, billing for example?
What's the make and model of the handset? Are you using the latest software available for the handset?
Which version of the My optus app are you using?
Latest MOA - V4.20
Okay, I think it's best for us to raise an IT case.
Can I get you to send us your details over private message?
We'll get the ball rolling.
I'll need your full name, DOB and mobile number.
Great, thank you very much.
I've raised the request with our IT team. The reference number for this one is - 1811040322.
I'll receive an email as soon as there's an update. Once I do, I'll send you a message here.
That should be sometime within the next week. In the interim, are you still able to access your Optus My Account?
Ah, that meant to have been sent privately.
Not to worry.
Once I've received a response, I'll PM that across.