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New Contributor Rednaz
New Contributor

Myoptus app

Hi all   My app is not working (technichal difficulties) and no solutions have been forthcoming.  I have tried reinstalling, clearing cache etc   Please let me know if there is any solutions as I can see I am not the only one with this issue.  Mny thanks  rednaz

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Online Community Manager
Online Community Manager

Re: Myoptus app

@Rednaz, you're receiving an error prompt that states we're experiencing technical difficulties? Does the prompt appear as soon as you open the app, or when you try and select an option within the app, billing for example? 

 

What's the make and model of the handset? Are you using the latest software available for the handset?

 

Which version of the My optus app are you using? 

 

Latest MOA - V4.20 

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New Contributor Rednaz
New Contributor

Re: Myoptus app

Prompt appears immediately. iPhone 7 Plus all up to date 

 

tried spring;//clear and myoptus://clear

 

cheers

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Online Community Manager
Online Community Manager

Re: Myoptus app

Okay, I think it's best for us to raise an IT case.


Can I get you to send us your details over private message?

 

We'll get the ball rolling. 

 

I'll need your full name, DOB and mobile number.

 

 

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Online Community Manager
Online Community Manager

Re: Myoptus app

Great, thank you very much.


I've raised the request with our IT team. The reference number for this one is - 1811040322.

 

I'll receive an email as soon as there's an update. Once I do, I'll send you a message here.

 

That should be sometime within the next week. In the interim, are you still able to access your Optus My Account

 

 

 

 

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New Contributor Rednaz
New Contributor

Re: Myoptus app

I can yes   thank you for your help

 

Cheers  Karl

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Online Community Manager
Online Community Manager

Re: Myoptus app

Ah, that meant to have been sent privately.


Not to worry.

 

Once I've received a response, I'll PM that across. 

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