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Occasional Contributor
Occasional Contributor

My Optus app access code

I’m trying to set up My Optus app for new wireless broadband service but when I’m prompted for 4 digit access code I don’t get a text with code.
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Valued Contributor
Valued Contributor

Re: My Optus app access code

@Melsy321 
The code is not supplied by Optus, you generate the code and use the code when you access the app.

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.
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Occasional Contributor
Occasional Contributor

Re: My Optus app access code

I get a message saying we will send you a text but it doesn’t arrive
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Respected Contributor
Respected Contributor

Re: My Optus app access code

Because the code is sent to the service, which in this case is the WIRELESS BROADBAND service.
Not sure if that device has sms capability (older ones did) so the code is most likely there.

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Occasional Contributor
Occasional Contributor

Re: My Optus app access code

No sms retrieval capability....Ok so I can’t use the app ?
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Respected Contributor
Respected Contributor

Re: My Optus app access code

You would need to log into the routers web interface, thats the only way to check.
No app if you dont put in the sms code.

The other code is set by you after linking a service/activating your account on the device.

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