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My Optus App - iOS11.4

Cino

Hi, 

 

'For You' page on My Optus App doesn't load. I have try deleting/reinstalling the app multiple times. Didn't fix the problem. I can see my name on the top of the page, but the rest is blanc white. It tries to load but then the data usage never appears. I have escalated this to IT today (Inc no. 180790542) but wondering if there is any tip from this forum. 

 

TIA. 

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Re: My Optus App - iOS11.4

Dan_C

Hmm, I'd try clearing the apps cached data/documents.

 

Tap on settings General Scroll down to iPhone storageNavigate down to the My Optus appDelete app

 

Let us know how that goes, otherwise we may have to wait for the outcome of the IT case that's been raised. 


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