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2018-07-09 05:34 PM
'For You' page on My Optus App doesn't load. I have try deleting/reinstalling the app multiple times. Didn't fix the problem. I can see my name on the top of the page, but the rest is blanc white. It tries to load but then the data usage never appears. I have escalated this to IT today (Inc no. 180790542) but wondering if there is any tip from this forum.
2018-07-10 05:47 PM
Hmm, I'd try clearing the apps cached data/documents.
Tap on settings → General → Scroll down to iPhone storage → Navigate down to the My Optus app → Delete app
Let us know how that goes, otherwise we may have to wait for the outcome of the IT case that's been raised.
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Please mark it as a Accepted Solution and be generous with that Kudos button