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Mobile Data Apple Watch - Not Eligible - Number Share Not Working

Hi I can’t set up mobile number share on my Apple Watch, it’s a series 4
I have an iPhone XS max running on iOS 12.0.1
3 calls to tech support and one promised escalation with not text as promised to give me a ticket number.
I’ve checked out crowd support.
Do you need to switch off and on number share on my account?
Do I need a new sim?
I’ve checked my number share eligibility and it has a big green tick.
When I go to the watch app and select mobile it says your Optus account is not eligible to enable mobile data on your Apple Watch. Contact Optus on 133-937 for more information.
I’ve deleted and reinstalled the watch app.
I’ve reset network settings on my phone.
I’ve unpaired my watch.
I’ve reset my watch.

Please fix this.

Thanks,

 

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Online Community Manager
Online Community Manager

Re: Mobile Data Apple Watch - Not Eligible - Number Share Not Working

Please see our Number Share: What you need to know page

If you still need assistance, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If not, please chat with us

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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