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Logging in to Optus account online verification

I am unable to log in to the mobile app or online account to check my bill etc. it constantly asks for verification, even when I’m following the verification link and steps. I have done live chat with no outcome.  My partner and I changed over to Optus from Telstra in January. At least the Telstra app worked >.< 

I need to get in to see if my account is accurate - my partner and I were supposed to get a joint bill but I am only being charged for mine and I’m worried his bill is being neglected and will be overdue. I tried explaining this in the live chat but they didn’t understand. It’s driving me nuts!

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Online Community Manager
Online Community Manager

Re: Logging in to Optus account online verification

Hi there, if you still need a hand with this please send a PM to Optus on Facebook or a DM on Twitter with the details.

Let us know how you go.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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