@laceyhatzis1 Note: Yes Crowd cannot access or view customer accounts/orders. You can keep the Phone you will need to contact Optus directly to obtain the payout figure.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Call 133 937
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
Hi @laceyhatzis1, please refer to our leasing → support page to look at your options at the end of the lease. Yes, we don`t have access to customers account on this public forum. You will need to speak with our support team as advised by Tiger1719 above.