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laceyhatzis1
New Contributor
New Contributor

Leasing phone

Hi I’m currently leasing a phone and the plan ends in two weeks, I was wondering if I was able to keep the phone? And how much it would be to keep it?
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2 Replies
Tigers1719
Trusted Contributor
Trusted Contributor

Re: Leasing phone

@laceyhatzis1  Note: Yes Crowd cannot access or view customer accounts/orders. You can keep the Phone you will need to contact Optus directly to obtain the payout figure. 

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

Call 133 937

Mon - Fri: 8am - 8pm
Sat: 9am - 5pm

I am an Optus user.
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Kartika
Moderator
Moderator

Re: Leasing phone

Hi @laceyhatzis1, please refer to our leasing → support page to look at your options at the end of the lease. Yes,  we don`t have access to customers account on this public forum. You will need to speak with our support team as advised by Tiger1719 above. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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