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2019-01-05 03:08 PM
Getting the run around with setting up my cellular iwatch.
have rung Optus everyday and will be ringing yet again today. It constantly says my Optus account is not eligible on the iwatch app and it says it’s acceptable on the Optus app. I have been asked 5 separate times to unpair n repair my watch. I have been also told something is wrong with my account from the Optus end (not my fault) I have also been told that Optus number sharing is out. I have also been told the server has problems. I am also getting text from someone at Optus saying they have unsuccessfully tried calling me (at least twice a day) to which I have NOT missed any calls. No one has rung me!!! I have the phone with me at all times. I have rung Optus from my home phone everyday, at least twice a day!! Trying to get help. And been on hold for a couple of hours total waiting.
I have been an Optus customer for many years. I put up with the dodgey reception much to the disgust of my family. Maybe this is enough.
2019-01-05 05:02 PM
Okay, so when you "unpair" and "re-setup" the watch again from scratch, this means the original mobile link is gone. But to Optus' systems its still there.
Simply contact billing or technical support, ask them to log an order to "remove number sharing", once the order completes then within the next 24 hours you should be able to set it up again.
2019-01-06 09:41 AM
Thankyou for your reply. I will try this
You’d think that Optus would have tried this already. Surely I am not the only person to have had this issue???
I bet when Optus start charging people for the service it gets resolved VERY promptly
A Christmas pressie that’s STILL giving..... lol.
2019-01-06 04:35 PM
The issue was fixed by getting a new sim card
2019-01-07 11:02 AM
Did you go into an Optus store to get the SIM card? I’ve been having this issue for 2 weeks
2019-01-07 08:53 PM
yes I had to go into the store to get a new sim.
your iPhone will show ICCID and MEID (settings/general/about)and from these number Optus can tell if your sim is outdated and won’t accept the iwatch
hope this helps