cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Macka4867
New Contributor
New Contributor

Iphone not connecting to internet

We have lost or got stolen the original iphone 8 that was connected to optus.  

We rang Optus and had that sim blocked/locked and then had a replacement sim issued.

Since then, we have not been able to connect to the internet on the new phone (iphone 😎 outside of wifi.

We have tried all the usual fixes and nothing has worked.  

Are there any other fixes that anyone knows of?

Thanks

0 Kudos
Reply
2 Replies
Kartika
Moderator
Moderator

Re: Iphone not connecting to internet

Hi @Macka4867, even if the sim is replaced the barring's on the service (applied due to lost / stolen phone) needs to be removed. It seems your barring`s are not removed.


However we can`t access customers account details here as this is a public forum. As such your best to contact our support team via the → messaging service to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Macka4867
New Contributor
New Contributor

Re: Iphone not connecting to internet

Thanks heaps Kartika, we have messaged on the app and are waiting for a reply.
0 Kudos
Reply
Top Contributors