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2018-02-16 01:27 PM
Has anyone done an insurance claim for a lost/stolen phone. If so how long did it take to recieve your next one
2018-02-16 02:47 PM
Did you get your phone from an Optus Store or online?
2018-02-17 01:41 PM
HOW QUICKLY WILL I GET BACK ON TRACK IF SOMETHING GOES WRONG WITH THE DEVICE?
If the device is lost or stolen, subject to market availability and geographic location, a replacement device will be available to you within 2 business days of your claim being approved.
If the device is damaged, it is likely to be repaired or replaced within 5-10 business days of your claim being approved. Please talk to our store staff to arrange a loan phone during this period.
The claims team will advise you on the pick-up and delivery options for the device. Replacement device could be either an as new or refurbished device.
- Excuse my copy and paste job.
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