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Insurance Claim

Taylar_99

Has anyone done an insurance claim for a lost/stolen phone. If so how long did it take to recieve your next one

Re: Insurance Claim

petergdownload

Did you get your phone from an Optus Store or online?

 

Regards

 

Peter Gillespie

Re: Insurance Claim

Dan_C

Q

HOW QUICKLY WILL I GET BACK ON TRACK IF SOMETHING GOES WRONG WITH THE DEVICE?


A

If the device is lost or stolen, subject to market availability and geographic location, a replacement device will be available to you within 2 business days of your claim being approved.

 

If the device is damaged, it is likely to be repaired or replaced within 5-10 business days of your claim being approved. Please talk to our store staff to arrange a loan phone during this period.
 

The claims team will advise you on the pick-up and delivery options for the device. Replacement device could be either an as new or refurbished device.

 

- Excuse my copy and paste job. 


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