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Q
HOW QUICKLY WILL I GET BACK ON TRACK IF SOMETHING GOES WRONG WITH THE DEVICE?
A
If the device is lost or stolen, subject to market availability and geographic location, a replacement device will be available to you within 2 business days of your claim being approved.
If the device is damaged, it is likely to be repaired or replaced within 5-10 business days of your claim being approved. Please talk to our store staff to arrange a loan phone during this period.
The claims team will advise you on the pick-up and delivery options for the device. Replacement device could be either an as new or refurbished device.
- Excuse my copy and paste job.
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